Listening to Our Patients Through NPS
Mount Hawthorn Day Hospital uses the Net Promoter Score (NPS) as a simple yet powerful way to understand our patients’ experience. By asking, “Would you recommend Mount Hawthorn Day Hospital to someone you care about?” we gain a clear measure of how our care is perceived in hospital by the people who matter most — our patients.
Maintaining an NPS above 80 places Mount Hawthorn Day Hospital in a world class category. It reflects the confidence our patients have in the care they receive in hospital and highlights the areas where we excel. It also helps us identify opportunities to improve, ensuring we remain focused on delivering the best possible vasectomy experience. By staying closely connected to our patients’ voice, NPS guides our decisions and helps us prioritise what matters most to those who trust us with their care every day.
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